Installation

For installation, our technicians will perform the construction and installation in one visit. A typical appointment can take around 2 to 4 hours, and availability will depend on weather and customer queue. However, this includes the construction from the main fiber line on the street up to your home, the inside installation, as well as the router installation. This means you will be fully online by the end of the appointment!

The only variant on length of appointment would be if the home is a longer distance from the road, which may necessitate a longer period of time for the construction time, or if there are any obstacles in the yard or home that need to be avoided.

INITIATION FEE

If fiber has not yet been installed to your home, a one-time initiation fee of $240 will be required. This can either be added in a single payment on your first Utility Bill after installation, or paid $10 per month for 24 months. This initiation fee is assessed because residents are sharing a quarter of the installation and construction costs with the City. After the initiation fee, the City covers the remaining construction costs up to $1000.

ROUTER

The City of Tuttle also provides a standard, service-owned, 1GB capable, residential router for your use. If you wish to use your own router, the City can also provide a service-owned fiber modem. Either provided device is included in your monthly cost, and ownership reverts to the City of Tuttle after your service ends. If you are moving or ending service, you may leave the router in place for the next resident, or return it to City Hall. Unreturned or damaged equipment will be charged $25 plus the cost of device replacement.